Refund policy
We want you to love what you have ordered. If something isn't right, you are welcome to return or exchange it within 14 days of receiving your order, in line with the conditions below.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unwashed, and undamaged, with all original tags attached and in its original packaging.
How to Initiate a Return
To start a return, contact us at hello@agamaofficial.com with your order number and reason for return. Once your return is accepted, we will send you everything you need to get it back to us, including return instructions and address. Items sent back without first requesting a return will not be accepted.
Full Priced Items
Items purchased at full price, including those purchased using a promotional discount such as a first-order offer, are eligible for a full refund of the amount paid, less original shipping fees.
Sale Items
Items purchased during a sale or clearance event are eligible for store credit only. Store credit will reflect the amount paid at the time of purchase, less original shipping fees.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect, so we can make it right.
Exchanges
If you would like to exchange your piece for a different size or item, please contact us at hello@agamaofficial.com with your order number and the details of the exchange you would like. Once your return is accepted and we receive and inspect your item, we will send your replacement piece to you directly. You will not need to place a new order. Exchange items will be dispatched at no additional shipping or duty cost to you.
Return shipping for exchanges is subject to the same conditions as outlined under Return Cost below.
Refunds
Once we receive your return, we will inspect it to ensure it meets the conditions of being unworn, unwashed, and undamaged, with all original tags attached and in its original packaging. If approved, your refund will be processed to your original payment method within 10 business days. Please allow a little extra time for your bank or card provider to post the amount. If more than 15 business days have passed since your return was approved, please reach out to us at hello@agamaofficial.com.
Return Cost
Your AGAMA mailer has been designed for re-use. Simply cut along the dotted line above the first seal, and use the second seal strip to close and reseal the bag for your return. Please remove or cover the original shipping label before sending.
Australia & New Zealand
$15 AUD return shipping label fee applies to all returns including exchanges.
All other international countries
International customers are responsible for arranging and covering the cost of return shipping, including exchanges. We recommend using a tracked service, as we are unable to accept responsibility for parcels lost in transit. Once we receive and inspect your return, we will process your refund or send your exchange item to you free of charge.
Return Address
Our returns address is different from our dispatch address. Full return instructions, including the return address, will be provided once your return has been accepted.
Duties and Taxes (DDP Shipping)
Any duties and taxes paid at checkout are non-refundable where you return your item. Exchange items will be dispatched at no additional shipping or duty cost to you.
Returns Policy Abuse
We reserve the right to restrict future orders from any individual found to be misusing our returns policy.
